The Heart & Art of Customer Service


A look at the skills required to exceed the expectations of all customers in every situation including adjusting to different client expectations, understanding the components of the customer experience, and recovering a customer's loyalty when our service falls short.

How do Zoom classes work? We will use the online conferencing system Zoom for class sessions. You’ll get an email with the Zoom link the day before class begins. You don't have to join with video, but it's nice to see faces. There will also be an option to join by phone call.


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18 - &up Mitchell 8/25 - 8/27 Tu Th 09:00 AM - 10:00 AM View 25